Vision :
Good customer service is the key to success. D-M-E (China) works closely with customers by providing fully pre-sales & after-sales as well as training services for customers in order to enhance their quality & productivity. D-M-E (China) Ltd has set up a customer hotline-800 830 9802, in Mainland China offer better services to customers. Customers can dial the hotline to inquire for the general information of D-M-E, delivery date, quotation and arrange technical supports. Wherever you are in Mainland China, D-M-E (China) can serve you. We dedicate to provide full satisfaction to customers by consolidating our resources and staff expertise. In D-M-E (China), we guarantee to feedback customer enquiry within 2 working days. .

Pre-sales services:
•To response to customers' enquiries.
•To provide solutions to customer's projects
•To recommend D-M-E products to customers
•To provide CAD files if required

After-sales services:
•To assemble, wiring & commissioning of HRS
•To liaise with customers on technical issues
•To provide solutions to customer’s problems
•To provide replacement or return of parts

Customer Training:
•To familiarize customers with D-M-E products
•To educate customer on correct application of D-M-E products
•To provide solutions to customer’s project